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Home > News&Blog > Blog > Innovation & Applications > What Raccoon 2 SE Supporters Care About Most Part 2: Shipping, Deposit Refund, Cashback & Trust

What Raccoon 2 SE Supporters Care About Most Part 2: Shipping, Deposit Refund, Cashback & Trust

Nathan L. - 2025/11/17

Welcome back to 'What Supporters Care About Most' series. In Part 1, we focused on product essentials. You can take a look here for information on accessories, cutting height and lawn coverage. Today, we will be diving into more answers you want to find out, such as where we ship, how deposits and refunds work, and why so many backers trust this project already. We created this series so that you know where exactly to go for answers! Let's get into it.


Shipping: Where the Raccoon 2 SE Can Be Delivered


Raccoon 2 SE now ships to the U.S., U.K., and most major European countries, including France, Belgium, Netherlands, Germany, Austria, Poland, Czech Republic, Italy, Spain, Sweden, Finland, Denmark, Bulgaria, Croatia, Slovenia, Romania, Latvia, Luxembourg, Norway, and Switzerland.

 

For the U.S., U.K., and European Union, shipping for mower packages is completely free, this includes customs fees and VAT.

 

For other supported regions, core shipping and customs fees are covered as well, with only small additional charges depending on local regulations.

 

We are also continuing to expand to supported countries. Join our Raccoon 2 SE Backers Group for the latest updates.


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Deposits, Refunds & Cashback: How It All Works


Many early supporters joined our Super Early Bird Deal with a $20 refundable deposit, so we want this part to be crystal clear.

 

1. After the Kickstarter campaign ends, Kickstarter will charge the full reward amount.

2. Once your product ships, you'll receive $60 cashback.

3. The $20 deposit you paid before the campaign will be refunded through our official website.

4. And most importantly, everyone who paid a deposit keeps the early-bird price, even if it sells out for everyone else.

5. This system exists to reward early supporters, maintain transparency, and make sure you always get the best available price.


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Trust: Why Supporters Believe in Raccoon 2 SE


We know trust is the most important part of any Kickstarter launch. That's why we share numbers openly, with no fluff.

 

As of Monday, November 17th 2025, we hit 420 backers with $175,584 pledged. A great news for us all!

 

Strong early support shows real confidence in the product, the team behind it, and the direction of this campaign.


We're committed to staying transparent with shipping, progress updates, timelines, and refunds, because trust has to be earned, not assumed.


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Want to Learn More?


Visit our full FAQ Article to explore more details, from setup tips to mowing performance, to why so many people feel confident backing Raccoon 2 SE.


Back Raccoon 2 SE on Kickstarter Today


We're incredibly proud to share that Raccoon 2 SE hit 100% funding in just 5 minutes of the launch. If you haven't joined yet, now is the perfect time. Secure your Raccoon 2 SE on Kickstarter and be part of a community that’s redefining easy, stress-free lawn care.

 

Back us on Kickstarter

What Raccoon 2 SE Supporters Care About Most Part 1: Accessories, Cutting Height & Lawn Coverage

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